ScaleX is an AI agent that handles order confirmation on WhatsApp — for sellers with an online store, sellers who take orders straight over WhatsApp and Instagram DMs, and everyone doing both.
ScaleX sits between a buyer placing an order and a carrier picking it up — handling the part that used to mean a seller calling every buyer by hand.
The agent messages every buyer and confirms the order — and hands off to you the moment it's genuinely unsure, instead of guessing.
A written delivery address is required before any order is confirmed — so your carrier never receives a guess.
Buyers with a history of refused deliveries are flagged for review, with the reason kept anonymous — you always make the final call.
Confirmed orders go straight to your delivery carrier, so nothing sits waiting once a buyer has said yes.
Independent e-commerce sellers, however they take orders — ScaleX isn't built around one channel.
Running Shopify, WooCommerce, or YouCan? ScaleX reads your orders and confirms them for you.
Selling straight from your DMs, no store required? ScaleX builds and confirms the order from the conversation itself.
Most sellers aren't one or the other. ScaleX handles a hybrid catalog the same way it handles either alone.
Connect your WhatsApp Business number and your store — or your product list, if you sell directly.
ScaleX confirms orders, checks delivery addresses, and answers buyer questions — grounded only in what you've told it.
Confirmed orders are handed to your delivery carrier automatically. You just watch it happen.
ScaleX is onboarding its first sellers now. Reach out and we'll walk you through it.
Get in touch